SPOTLESS CARPET CLEANING & RESTORATIONYour carpet, tiles and upholstery specialist.

FAQ

Frequently Asked Questions
How long does the carpet take to dry after the cleaning service?

This is based on the condition of the room, as well as on the specifics of the carpet’s fabric. Thicker materials like wool, for instance, would definitely require more time. Regardless of the fabric, though, providing good ventilation is essential for speeding up the process. In general, it takes about 4-6 hours.

Will all stains be removed?

Our technicians are highly trained professionals. They use a special range of cleaning solutions. However, some stains may have set, which means they could be permanent. So, we can’t guarantee to remove every stain but we will work with you to find the best solution.

Will you move the furniture around, in order to clean the carpet properly?

Usually, we send one cleaning technician to perform the service who will not attempt to move heavy furniture. Light items, such as coffee tables, bedside tables, etc., will not pose a problem

Can you get paint out of my carpet?

Water based paint stains will almost always come out, however with oil based stains it’s very difficult. We can most definitely can try to extract paint from carpet fibre, our technicians have been successful at the removed of paint in some cases; however, paint is very hard to get out of carpet once it dries.

How can I keep my carpets stain free?

Protecting your carpets and upholstery is always a wise option using our fabric protection service, however we still reccommend steam cleaning your carpet from time to time.

What happens if the cleaners ruin my expensive rug?

Our company is comprehensively insured against accidental damages. We will rectify the issue with utmost care.

What are your operating hours?

We work seven days per week, including public holidays, at no extra charge. Please, arrange with us any specifics when you require to make an evening booking. We do not charge additional fees for evening bookings either.

Qualifications JENA DYCO & IICRC Certified

Our qualifications have been obtained through a rigorous training programme run by Jena Dyco (Australia’s number one training organisation) to gain the Institute of Inspection Cleaning and Restoration Certification (IICRC).

Not only we are fully trained but also specialised in carpet & upholstery cleaning, hard floor surface cleaning, water and fire damage restoration and mould remediation.

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